Both my iPhone and iPad get connected to Soundlink Color 2, but recognize the speaker under the name Big Ears, which I suppose is a different product. Maybe for that reason, app Bose connect doesn't recognize the speaker.
What to do?
Mar 15, 2018
Hi Nelson M,
Thanks for posting on the Community! Sorry to hear about the troubles, but would be happy to help!
Let's start over with a clean slate for the setup:
If this doesn't work, it may be that the speaker is out of date with the app and my need an update. If you connect the speaker to a computer with the USB cable and navigate to btu.bose.com, do you have an option to update?
Let us know how it goes!
Tony A - Community Support
The problem is solved.
I don't know what really worked. On the one hand, I did what I was suggested to, but on the other hand Bose Connect for my device was already installed in my wife's iPhone. Because she had to test it before giving it to me.
As soon as she unistalled the app from her phone, mine started to work.
Anyway, that may be another hint.
Dec 5, 2016
Thanks for the update.
That is odd in what solved the issue.
Please keep an eye on this and let us know if anything changes.
Joel - Community Support