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Oct 9, 2019

Blue tooth fading problem with S1 PRO

I have always had the problem when turning down the knob on the S1 PRO of the sound abruptly cutting off instead of doing a normal fade. Is there an update available to fix this? This happens regardless of the phone setting volume.

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Re: Blue tooth fading problem with S1 PRO

Of course I am speaking only about Bluetooth channel 3.

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May 11, 2020

Re: Blue tooth fading problem with S1 PRO

Hi Dance Host,

If you look at the channel 3 volume control like a clock face,  the volume fades down to about 9:00 o'clock. It cuts off below that. If that is what you are experiencing, that's normal.

Where on the clock face is your sound cutting off.

ST

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Re: Blue tooth fading problem with S1 PRO

All of my controls begin at about 10 o'clock on the S1 Pro. So that is zero position I guess. In fading from dance volume, sound cuts out about 11 o'clock. This makes a smooth fade to no sound impossible.

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May 11, 2020

Re: Blue tooth fading problem with S1 PRO

Hi Dance Host,

Here's what I meant about the dial positions. 

Green = 9:00 o'clock

Red, is this where the sound cuts out?

ST

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Re: Blue tooth fading problem with S1 PRO

I can't get to 9. My sound doesn't start until 10.

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Re: Blue tooth fading problem with S1 PRO

Can you do a smooth, complete fade on yours?

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May 11, 2020

Re: Blue tooth fading problem with S1 PRO

Hi Dance Host,

I can turn down the volume smoothly until  the sound stops, between 9:00 and 8:00.

Are you running the lastest firmware?  Version 7.0.10

If you are using the Bose Connect App

  • Tap settings (the gear at the top right)
  • Tap Product Info
  • Top left, read the Firmware Version


If you haven't installed the Bose Connect App, on a PC or Mac go to http://btu.bose.com and follow the instructions.



ST

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Re: Blue tooth fading problem with S1 PRO

If the sound stops, it is not a smooth, complete transition. I propose that some cross-fading software is needed in the unit to properly fade the Bluetooth signal. I have the latest firmware and all the firmware in the world will not fix this software limitation.

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May 11, 2020

Re: Blue tooth fading problem with S1 PRO

Hi Dance Host,

Looking at this picture,

At what point does the sound cut off?   I'm trying to understand if what you are experiencing is an issue with your unit or with the behavior of all S1 Pro systems.

Thanks,

ST