cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 
Yendor
Collaborator
  • 25
  • 114
  • 0
Registered since

Aug 15, 2019

Bose Connect App won't connect

It shouldn't be this difficult. Haven't ran my S1 for a few months. Also, I upgraded my iPhone to 11 Pro Max. Charged the S1, and attempted to use the Bose Connect app. Unable to make a connection to the app, although the S1 did connect to the iPhone, and tried music play, and worked. Kept going back to the app, and it would time after time direct me to push the BT connect button for two seconds....

Next deleted the app from the iPhone, Pushed in the BT connect button for 10 seconds to clear the list, restarted the iPhone, downloaded the current firmware via Windows 10, after downloading the current updater app. Next removed the battery from the S1. Reinstalled battery. Launched the Bose Connect app, followed directions to open iPhone settings. Connected to the S1. Went back to the App, and same result. Asking me to hold the BT connect button in for two seconds. Tried it again, no luck.

WHAT am I missing here?

 

 

7 REPLIES 7
Dylan_R
Moderator

Re: Bose Connect App won't connect

Hi Yendor,

This is strange, sorry to see you're having this problem. It seems you've tried all the steps I would recommend. 

Are you able to test this using the Bose Connect app on a different mobile device?

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply. If you see a post you like, make sure to give it a thumbs up!
WaltR
Participant
  • 0
  • 33
  • 0
Registered since

May 27, 2011

Re: Bose Connect App won't connect

I am having the same problem trying to use my new Pro 16's with the Bose Connect App.  The app doesn't recognize the Pro 16's.  Is it possible that the Pro 16 isn't compatible with Bose Connect??? I have seen videos of Bose Connect working with the S1's.

Fish-54
Mentor
  • 84
  • 319
  • 57
Registered since

Aug 1, 2010

Re: Bose Connect App won't connect

Hello again, WaltR,

 

As far as I know, the Bose Connect App only works with the S1 Pro systems, not the L1 Pro's.  The L1 Pro's only have the L1 Mix App at this point.

 

I wonder if Bose might rework the Bose Connect App for compatibility with the L1 Pro's, or whether a new app might be developed?  Seems reasonable to me!

Jay_55
Advocate
  • 19
  • 40
  • 13
Registered since

Dec 31, 2020

Re: Bose Connect App won't connect

The L1 Pros use a browser-based utility called the Bose Updater.  Not sure what kind of computer you use, but I used my Mac and needed to install the Bose Updater through Chrome.

 

Here's a link

https://www.bose.com/en_us/support/articles/HC2474/productCodes/l1_pro16/article.html

 

This one outlines browser compatibility

https://www.bose.com/en_us/support/articles/HC1316/productCodes/soundlink_color/article.html

 

 

 

WaltR
Participant
  • 0
  • 33
  • 0
Registered since

May 27, 2011

Re: Bose Connect App won't connect

This isn't a update issue, it is a bluetooth isssue.

user64457
Contributor
  • 1
  • 13
  • 0
Registered since

Apr 21, 2020

Re: Bose Connect App won't connect

No. This worked with prior firmware, where blutooth security wasn't "improved".

Also it was auto connecting to available devices.

Downgrade would 100% solve this daily annoyance.

user64457
Contributor
  • 1
  • 13
  • 0
Registered since

Apr 21, 2020

Re: Bose Connect App won't connect

I solved it by googeling bosefirmware downgrade and some invasive steps.

Also by downgrading solved the degraded QC35 performance.

 

What a garbage, Bose doesn't need this kind of sly behaviour.

This will definetly impact recommendations and next choices.