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geras440
Contributor
  • 1
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Registered since

Jul 22, 2019

Bose Support - follow up on replacement unit

hello, I'm from Mexico, it's a pleasure to say hello to everyone, my s1 pro has presented this same problem, the battery is discharged even if the unit is turned off ... send it to the bose mexico service, this was on April 6, in May bose of the united states of america, has contacted me by telling me that they had my unit, and that they had decided to replace me with a new s1 pro, unfortunately more than 3 MONTHS have passed and I have not yet been given that new unit, it has been a bad experience bose service, both in Mexico and the United States, just tell me that it is already on the way ,,, mmm ... I love these products but Bose should pay attention to these important aspects for customers .. .

1 REPLY 1
ST - Pro
Professional Legend
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  • 48121
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Registered since

May 11, 2020

Re: Bose Support - follow up on replacement unit

Hi, Geras440.

I'm sorry you've had a poor experience with Bose Support.  Please watch for a private message in which I will ask you for your contact information.

Thank you,

ST

BOSE Community Manager.