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May 11, 2020

Bose and COVID-19


These are unprecedented times, but we’re clear on what matters most. We’re guided by our values every day. And nothing is more important to us than the health and safety of our employees, all of you, and the communities where we work and serve. In fact, nothing else comes close.
Right now, that means taking steps beyond what we’re required to do.

To support global efforts to slow the spread of COVID-19, we’re temporarily closing our retail stores in the US, Canada, Europe and Australia until at least April 3rd. To support the remarkable teams serving our stores, there will be no interruption to their benefits, and they’ll be paid fully for their scheduled shifts.

To support you, BOSE.COM can process any purchase. And while our global call centers are facing disruptions and delays, you can still get 24-hour service for returns, exchanges or repairs by following the SUPPORT link on our home page navigation bar.

You’re the most loyal and dedicated customers in the world. And we may need your patience. If we do, we’re sorry, and we’re going to stay right here until you get the help you need. Finally, if anything changes the plans we have in place right now, you’ll hear from us again.

Everyone at Bose wishes you and your loved ones good health and strength in the days and weeks ahead.

Jim Scammon
President and Chief Operating Officer, Bose Corporation

For the latest version of this message please see the Bose home page.