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Bose product name
What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
Detailed description of the issue and steps to reproduce
Hello everybody, I hope my problem has not already been posted.
I have just bought a SUB1 to match it to a pair of S1 Pro. I made the connections according to the manual instructions: I use a Yamaha MG12XU mixer connected with xlr cables to the each of the sub1 line ins and then I connect the sub1 with xlr cables to the S1 Pros going from each line outs to each speaker. I set up the recommended HPF and LPF. But when I turn on the volume knobs of the S1 Pro speakers I can hear a very disturbing hum noise going only in the S1 and not in the sub1. It is quite light when the volume knobs are at a quarter but when it is set at midday it is very loud.
What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)
I usually use the S1 Pros connected in xlr to the mixer and I have never experienced such a noise.
When did you start to experience the issue? Did it work correctly previously?
Any troubleshooting steps you took
I have changed the xlr cables and the electric connections (in case it would be a ground loop). I even changed the mixer. But nothing solved the problem.
I wonder if the problem couldn't be from the sub1 itself. I know it is a subwoofer so only spreading bass sounds but for example I can only hear the sounds of the bass and kick drum in it - by the way the sound is not distorted and is even quite good but the fact is that I have the impression that nothing else goes out from it except the bass and kick drum sounds. I know my reflexion seems stupid but who knows!!
So if anybody could help me find a solution.... I thank you in advance for your answers and your help.