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Sep 8, 2009

I Broke My Tonematch Engines

I guess I'm losing my mind.  When I set up my 3 Bose L1 Model 1 systems a few weeks ago for a gig, I accidentally plugged guitar inputs into the AUX OUT jacks instead of the input jacks on my T1 engines (all 3).  Now, each T1 has a channel that doesn't work at all.  All other channels function correctly.   Can this be fixed? Will it be so expensive that I'd be better off buying new T1s ? 

Thanks,

Jay Hunt 

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Oct 11, 2016

Re: I Broke My Tonematch Engines

Hello, Jay.

I'm sorry you've lost a channel on all three T1 ToneMatch audio engines. Connecting a guitar to the Aux Output or one of the Preamp Outputs should not damage a channel.  

Please call Bose Support to get some help diagnosing the problem and to find out about service options.

Bose® Product & Technical Support at (877) 335-2673
(U.S. and Canada only)
Monday-Friday: 9:00 AM - 9:00 PM ET
 

Thank you,

Bose Pro Community Admin

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Re: I Broke My Tonematch Engines

Thanks!

As a follow-up, I had a chance to set up all of the systems and check everything out.  I was wrong in my initial assessment, which was my impression during the gig.  There is a problem with only the number 2 channel on one of my Tonematch engines, the others are fine. I'll call support as soon as I get a chance.