Bose product name = S1 Pro
Country = USA
Detailed description of the issue and steps to reproduce
Can connect normally in party mode to both S1 Pros using old iPhone X. Can not do the same with new iPhone 12. Bose Connect app version 17.0.1 on both phones. Can connect to either speaker directly via Bluetooth and have paired both to the phone. Have turned off Bluetooth on all other devices with Bose Connect installed to be sure there is no interference from other devices. But still can't connect with new phone via Bose Connect, every time it tells me to hit the pairing button and can't see it in Bose Connect even if I do.
If there is something special I need to do to make the speakers forget about the old phone, I'm not aware of that procedure. Hitting the pairing button and pairing to the new phone directly without Bose Connect doesn't seem to do that.
When did you start to experience the issue? Did it work correctly previously?
Works fine on old phone. Experienced immediately when trying to use new phone.
Additional gear used (e.g. instruments, mics, FX pedals, etc.)
Just 2 phones and 2 S1 Pros
Where did you experience the issue? (e.g. home, bar, performance hall, etc.)
Any troubleshooting steps you took
See above, tried every combination I could think of.
What devices were you using that were affected and what version are they on? (Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
iPhone X and iPhone 12, both on iOS 15.2.
17.0.1 for both phones
7.1.8 for S1 Pros