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Bose product name: F1 812 Flexible Array
I’ve bought the F1 812 Array Flexible speaker and the F1 subwoofer at Dubai in August 2019. When i play music, the speaker smells burning and the back is anormally hot. I use it With the Bose F1 subwoofer as DJ directly connected to my laptop. The speaker and the subwoofer are plugged in a tension regulator multisocket. The subwoofer has no issue so far only the F1 812 speaker has the issue of smelling burning.
i started to experience the issue the 25th December. Before it was Working perfectly. The last time it has ben used before the 25 December was the 19 December.
I have tried to locate Bose representative in Madagascar who can help, but didn’t find. The Bose resellers here Said they send back the items to Bose Shop in France When the customer has an issue.
i have contacted by phone the Bose shop in Dubai, they have asked me to send email, what I did before to call but they didn’t respond neither acknowledged receipt.