Elmer1
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Jan 24, 2019

L1 Model 2 Red light, sound pause

The Unit when turned on displays a blue power light. which I believe is normal.  When turning to medium / high volume, I will get a red pause indication and the music will pause.  What's going on . Is this a major defect?




Edit Subject: Previously "L1 Model 2"

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ST - Pro
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May 11, 2020

Re: L1 Model 2 Red light, sound pause

Hi Elmer,

It sounds like the unit is detecting an error condition and resetting itself.

This can happen if you have an issue with

  • The cable from the power stand to the bass module
  • You are pushing the unit beyond its capabilities

Is this a new problem?

Please call Bose Support. They will help you to troubleshoot and diagnose the problem.

Bose® Product & Technical Support at (877) 335-2673
(U.S. and Canada only)
Monday-Friday: 9:00 AM - 9:00 PM ET
Other regions



Thanks,



ST

Elmer1
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Jan 24, 2019

Re: L1 Model 2 Red light, sound pause

They have been no help

ST - Pro
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May 11, 2020

Re: L1 Model 2 Red light, sound pause

Hi Calvin, (Elmer).

Elmer posted:

They have been no help



That's disappointing.

Did you talk to Bose Support recently?

Is this a new problem?

If so, what has changed recently?

This can happen if you have an issue with

  • The cable from the power stand to the bass module
    • Please open the connectors and make sure the wires are securely attached.
  • You have an issue with the AC Power
    • Have you tried the unit in a different location (different power source)?


ST

Elmer1
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Re: L1 Model 2 Red light, sound pause

Will installing a Filmware 1.4 solve a problem that

I'm experiencing with the system power defaulting (RED) light coming on and the music pause out.

ST - Pro
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May 11, 2020

Re: L1 Model 2 Red light, sound pause

Hi Calvin,

It's highly unlikely this is an issue with the firmware.

Please see my reply to your other post above.

Thank you,

ST

Elmer1
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Jan 24, 2019

Re: L1 Model 2 Red light, sound pause

Thank you for that Firmware update would not solve my problem.

Elmer1
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Re: L1 Model 2 Red light, sound pause

It's frustrating that you can't find a Bose repair service or someone who can help . Will never purchase a Bose product again, or maybe it's just the L1 Model2 system that know one has knowledge about. I can't believe that I 'm not hearing of someone with the same problem and experiencing the same lack of help

ST - Pro
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May 11, 2020

Re: L1 Model 2 Red light, sound pause

Hi Calvin (Elmer),

I am sorry you are unhappy with your experience with Bose Support.  Bose strives to provide excellent support and service so it's disappointing when someone says

Elmer posted:

They have been no help



Please call them again and let them help you to diagnose the problem so they can tell you about your service options.

Bose® Product & Technical Support at (877) 335-2673
(U.S. and Canada only)
Monday-Friday: 9:00 AM - 9:00 PM ET
Other regions

Thank you,



ST

ST - Pro
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May 11, 2020

Re: L1 Model 2 Red light, sound pause

Hi Calvin (Elmer),

Please watch for a private message.

ST