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guitarchuck
Member
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Registered since

Nov 30, 2012

L1 Model II firmware update issue

I was updating my Model II firmware for the new B2 the update stopped, and now I get no sound at all from my L1, the ToneMatch is hooked up and working and receiving a signal, but nothing is coming through to the L1, I hooked up a signal directly to the analog in on the base and nothing, The toneMatch shows the L1 as "NOT CONNECTED" Please help

chuck Carpenter
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JasonT
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Feb 23, 2017

Re: L1 Model II firmware update issue

Hi Chuck,

Sorry to hear you are having problems. It is clear that the disruption during the update process has caused some problems. Unfortunately, it seems likely repair will be necessary. The only other step I can recommend would be attempting to re-load the software update. If this isn't helpful (or you are unable to), please call L1 Support at 866-335-2673 and we can discuss service options.

Thanks,
Jason-at-Bose