The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.

Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.

Thank you to all who have contributed and benefited from interacting in our Community. We look forward to continuing to serve you online.

Bose Customer Service Team
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Registered since

May 27, 2011

Received Two Bose L1 Pro 16 Speakers

I was excited to open the boxes of my two new Pro 16's.  I have purchased many Bose products over the years.  To my disappointment, there is a notice in the box advising not to use until I did a firmware update.  To do this I needed a USB C cable which was not included with the purchase.  So, after a few hours I was able to find the proper cable.  Then I had to install the Bose updater program.  Finally I was able to complete the updates!  I was disappointed that at the cost of these speakers that a usb cable was not included when I was required to do an update right off the bat.  Also there is a bag or the arrays but you have to pay additional to get a cover for the main unit.  Come on, add a few dollars to the cost and include them!  No manual, have to go on line and download a manual.  There appears to be no registration process.  Also on the dealers web page it states that Bose Pro Series has a five year warranty but on the Bose Web Page it states a two year warranty.  Bose, the speakers are great but you really need to take a look at these issues! Disappointed!