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May 11, 2020

S1 Pro Battery Drain - Follow this topic for official notifications (no discussions here)

Hi Everybody,

If your S1 Pro battery is draining when the system is not in use and not connected to AC power, please continue to be patient while Bose implements a sustainable fix that can be carried out in all locations.  In the meantime, please charge up the unit before each use. 

Please note: This issue does not affect the battery life while you are using your system. The battery drain only happens when the S1 Pro system is off and not connected to AC power. 

There is no need to contact Bose Support about the issue. When there is a resolution, we will announce it here in the community.

To receive notifications when there are announcements:

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Note: We have closed this discussion so you will only receive notifications when you should contact Bose Support. If you want to discuss the battery drain issue - please see: S1 Pro battery draining when not in use

If you are receiving unwanted emails - there's a link at the bottom of the notification email that let's you manage your notifications. If you turn them all off, you can return to this thread and Follow this topic and that will override your other settings.



Thank you,

ST

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Professional Legend
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Registered since

May 11, 2020

Re: S1 Pro Battery Drain - Follow this topic for official notifications (no discussions here)

Hi, Everyone.

Thanks for being patient. 

If your S1 Pro system battery is draining when the system is not in use and not connected to AC power, please contact Bose Support. They will work with you to get your S1 system repaired.

Bose® Product & Technical Support at (877) 335-2673
(U.S. and Canada only)
Monday-Friday: 9:00 AM - 9:00 PM ET
Other regions



The local Bose Support representatives can answer any further questions when you contact them.

Thank you.





ST