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Re: S1 Pro battery draining when not in use

ST posted:

Hi Michael,

I'm sorry you've had this poor experience with S1 Pro systems.  

This is all late-breaking news and we'll have more details for you early next week.

Thanks for your patience.

ST

No need for apologies. Bose has been very responsive on trying to take care of it. While the circumstance hasn't been perfect, I've been able to use my units regularly and have just had to go to the extra step of checking to make sure they were fully charged the day before. Bose has replaced my units multiple times, providing return shipping labels and overnight delivery. I posted regularly because I was hoping Bose would figure it out (I was one of the first to post about the issues months ago.) I'm very satisfied with my S1 Pros and am truly hopeful that they really did find the issue. Once the batteries stay charged like they should, I'll be even more satisfied with them!

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Aug 9, 2018

Re: S1 Pro battery draining when not in use

Michael M posted:
ST posted:

Hi Michael,

I'm sorry you've had this poor experience with S1 Pro systems.  

This is all late-breaking news and we'll have more details for you early next week.

Thanks for your patience.

ST

No need for apologies. Bose has been very responsive on trying to take care of it. While the circumstance hasn't been perfect, I've been able to use my units regularly and have just had to go to the extra step of checking to make sure they were fully charged the day before. Bose has replaced my units multiple times, providing return shipping labels and overnight delivery. I posted regularly because I was hoping Bose would figure it out (I was one of the first to post about the issues months ago.) I'm very satisfied with my S1 Pros and am truly hopeful that they really did find the issue. Once the batteries stay charged like they should, I'll be even more satisfied with them!

I have 2 S1 pro speakers.  One without any issues and the other one has the same battery issue as you have been experiencing. I haven't called Bose support on this yet but I plan to soon.  What I just started doing in the meantime is taking the battery out of my second S1 Pro after it is fully charged and putting it back in when I need to use it.  Temporary fix that works for me as I dont use my second speaker as much as it is more of a back up speaker and practice speaker that I can easily plug in when used at home.  I have decided to so this as from what I have heard, the battery is not the issue....it is the speaker that is slowly draining the battery when it is not in use. 

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Jan 30, 2020

Re: S1 Pro battery draining when not in use

For guitar players and street performers the battery is a useful feature but that is probably different for keyboardplayers and many bands who need electricity when performing. I wonder why Bose does not offer the S1 pro without the battery. I have bought one a year ago without the battery. I am a keyboardplayer and would like to buy a second one, but I do not need a battery. I don’t want to pay 145 euro for a battery I don’t need. So I hope Bose offers the possibility of buying the S1 pro without battery, taking into account the different needs of musicians who want the use the S1 pro.

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May 1, 2020

Re: S1 Pro battery draining when not in use

So I just received my replacement S1.  The battery is totally dead on arrival, not even a red light.  I don’t consider this a good sign as I would have expected the unit to have held some minimum amount of a charge. So I will charge it up and see what happens next.

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Dec 14, 2018

Re: S1 Pro battery draining when not in use

I'm on my third replacement with the same battery draining issue. It's been really frustrating.  I look forward to the fix.  Will I be proactively notified or do I need to keep checking in?

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May 11, 2020

Re: S1 Pro battery draining when not in use

Hi Matt,

Please work directly with Bose Support. Be sure to mention your history with the issue when you call them.

Bose® Product & Technical Support at (877) 335-2673
(U.S. and Canada only)
Monday-Friday: 9:00 AM - 9:00 PM ET
Other regions

Thanks,

ST

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Re: S1 Pro battery draining when not in use

We're consolidating all the discussions about battery draining issue here, in this discussion thread.

ST

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Re: S1 Pro battery draining when not in use

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