Re: S1 Pro battery draining when not in use
Hi, Sam Spoons.
Sam Spoons posted:ST posted:A very few customers have reported an issue that might be hardware related. It took longer than anyone wanted to diagnose and to develop a repair procedure for that issue.
When Bose announced they were ready to repair the units with the issue in December, some of the first people sent their units in to be repaired, and the issue was not diagnosed correctly. Unfortunately, the appropriate repair was not done. Bose Support is working with those people individually now.
I've heard said that the return rate was 10%.
It's beyond the scope of this community to talk about numbers in detail (and I won't be doing that). However, I can assure everyone here, Bose monitors these kinds of performance indicators scrupulously and the number is significantly less than 10%.
You mentioned something similar in December and I replied.
Hi, Everyone.? - ? - ? - ? - ? - ? - ? - ? - ?only 10% of owners are reporting an issue? - ? - ? - ? - ? - ? - ? - ? - ?
It's beyond the scope of this community to talk about numbers in detail (and I won't be doing that). However, I monitor Bose customer feedback channels. The number is significantly less than 10%.
For anyone who has a unit with the issue, the percentage doesn't matter. If you have this problem, Bose wants to repair your unit.
And you responded.