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Silent Starter
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Jan 8, 2004

S1 Pro

Ch 2 cracks and eventually drops out durin my one hour performances. Can you repair?

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Professional Legend
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May 11, 2020

Re: S1 Pro

Hi DuecesWild,

DeucesWild posted:

Ch 2 cracks and eventually drops out durin my one hour performances. Can you repair?

I'm sorry your S1 Pro has let you down.

Please call Bose Support tomorrow. They'll take care of you.

Bose® Product & Technical Support at (877) 335-2673
(U.S. and Canada only)
Monday-Friday: 9:00 AM - 9:00 PM ET
Other regions

Thanks,

ST

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Re: S1 Pro

So I spoke with Bose Support minutes ago and described the problem. I have to send S1 Pro back with a 3-4 week turnaround repair. I’m a bit more than upset because I’m a working musician, 2-3 times a day in nursing homes. I need a replacement ASAP and will try to borrow or rent something other than using my small inadequate Fishman loud box. How do others rate getting a new S1 Pro sent out to them immediately as they return their failed unit?.. I’ve seen the posts!

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Professional Legend
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May 11, 2020

Re: S1 Pro

Hi DeucesWild,

I'm sorry you're disappointed at the anticipated turnaround time for your S1 Pro warranty repair.

I hope you can find a suitable replacement while your S1 Pro is away.

Bose is conservative when it estimates a 3-4 week turnaround. I hope you get yours back sooner.

Sincerely,

ST