chuckm PA PA
Contributor
  • 5
  • 164
  • 0
Registered since

Jun 22, 2019

T8S Flashing and distorting sound

Yesterday while I was rehearsing and my 6 month old T8S went crazy. It started flashing and causing unwanted noise and sounds coming through the L1 model II speakers & B2 subs. I quickly proceeded to turn off the speakers, mixer and keyboard. I then unplugged everything and went upstairs to think through what had happened.

Today I took a pair of headphones back to my studio and turned on my power and the keyboard only. After plugging in the headphones to the keyboard, I checked to see if the keyboard was okay and it was.

I then turned off the keyboard and turned on the mixer and it immediately started flashing. I did not turn on the speakers because it was obvious to me the noise issue is  an issue with the T8S.

I then called Bose and spoke with a Tech who asked me to send the mixer in for repair. Bummer. Lots of jobs and no mixer.

12 REPLIES 12
ST - Pro
Professional Legend
  • 1419
  • 48121
  • 2
Registered since

May 11, 2020

Re: T8S Flashing and distorting sound

Hi Chuckm,

I'm really sorry to hear about the T8S. Please let us know how it all turns out.

Thanks,

ST

tradbanjo
Participant
  • 25
  • 67
  • 0
Registered since

Sep 8, 2019

Re: T8S Flashing and distorting sound

Hopefully you will get it back fast.

 

chuckm PA PA
Contributor
  • 5
  • 164
  • 0
Registered since

Jun 22, 2019

Re: T8S Flashing and distorting sound

Thanks to all replies. The T8S is still under warranty so I sent back to Bose with their UPS label and will wait 3-4 weeks for return. Thankfully I still have my T-4. Take care all.

chuckm PA PA
Contributor
  • 5
  • 164
  • 0
Registered since

Jun 22, 2019

Re: T8S Flashing and distorting sound

Just received notice that Bose is sending me a T8S. I am not sure if this is the one they repaired or a new one.

Reason I ask is, I had all of the current upgrades installed on mine. If they sent a new one, I have to do all of that again. Bummer Thanks

ST - Pro
Professional Legend
  • 1419
  • 48121
  • 2
Registered since

May 11, 2020

Re: T8S Flashing and distorting sound

Hi Chuck,

To get more details about your service order, please call Bose Support directly.

Bose® Product & Technical Support at (877) 335-2673
(U.S. and Canada only)
Monday-Friday: 9:00 AM - 9:00 PM ET
Other regions

Thanks,

ST

chuckm PA PA
Contributor
  • 5
  • 164
  • 0
Registered since

Jun 22, 2019

Re: T8S Flashing and distorting sound

Thanks ST. I called and it appears they are sending back my old one. I hope they also send the results of their findings. Thanksagain.

chuckm PA PA
Contributor
  • 5
  • 164
  • 0
Registered since

Jun 22, 2019

Re: T8S Flashing and distorting sound

Just received the T8S back from Bose. Unfortunately there is no explanation as to the problem. So I called the repair number again and ended up with a gal from the Philippines. She could not enlighten me so she connected me with another male in the Philippines and from what I could understand I think he indicated that Bose found no problems with my T8S.

I didn't make this up, there very well was some flashing and noise, hence the reason I called Bose. I plan to plug it in again this evening, If I have the same issue, I'll go back to my T1 and scrap the 8. Take care all.

ST - Pro
Professional Legend
  • 1419
  • 48121
  • 2
Registered since

May 11, 2020

Re: T8S Flashing and distorting sound

Hi Chuckm,

How are things going with your T8S?

ST

chuckm PA PA
Contributor
  • 5
  • 164
  • 0
Registered since

Jun 22, 2019

Re: T8S Flashing and distorting sound

I plugged it in with zero defects. Then I connected the keyboard, mic and L1 models II with 2 sticks and 2 B2's. No issues there also but I did not keep it on very long. My plan is to have a sound engineer come over and we will put it through it's paces for a while to see if we can imitate what happened earlier. Thanks for asking.