The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.
Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.
Thank you to all who have contributed and benefited from interacting in our Community. We look forward to continuing to serve you online.
Feb 22, 2018
I need to get a technician to look at my L1 stand has an intermittent fault red lighting and the sound cuts out it appears to be a connection between the stand and the lower speaker but there also appears to be a loose something inside the body of the unit Help please
Hi Keith Muso,
I'm sorry you're having problems with your L1 Model II.
It looks like you're in the UK, so please contact Bose Support.
Bose House, Quayside, Chatham Maritime
Kent, ME4 4QZ, UK
Tel: +44 (0)3330-142545
Jul 13, 2015
Which model do you have? If it's the Model 1/ Classic then there is no service available from Bose or anyone else. I had a highly skilled amp tech look at my old L1 classic that stopped working and he said the majority of the components are sealed in welded metal casing and are impossible to service. If you have a model 1s or Model II the only option I'm aware of to send it in to Bose for service and the cost is $250 plus shipping. I know this because I just went through the process with my model II. Since my unit was 8 years old Bose offered me a deal to trade mine in for a brand new powerbase for $400 and free shipping so I jumped on that! Good luck!
Based on Keith's public profile, it looks like he is likely talking about an L1 Model II.
Service offerings may be different based on where you are in the world. Keith appears to be in the UK so he'll want to talk to Bose UK to find out what his options are.
Jun 22, 2021
Hi guys. My Powerstand for the L1 m2 is doing the blinky. I probably get a minute before the power fault light starts blinking and cutting the sound out. The speed of it increases over a few minutes. I’ve check modules cables and all that jazz. The same result. I’m in Utah, USA. The only thing I haven’t verified is the firmware version via tonematch 4. Will I be safe in attempting this as a fix. Is there is there a shop local I can call? I know this is a common problem and I’d be willing to fixit myself if given instructions. I just can’t afford to pay through the nose for repairs especially shipping. So sad because I barely got 15 minutes out of this thing. 😞 please help. Faneusrf@gmail.com Stay cool everyone!
Welcome to the forum! Sorry you're having this problem.
I recommend contacting our Bose Pro support team to discuss and troubleshoot this issue in more detail.