May 22, 2020
Thanks for reaching out, I am very sorry to hear this. We would love to do what we can to help, however we will need further information.
So I can provide you with the most accurate information, what product do you own? Please use this link to help you in identifying your product model.
Can you also confirm what mobile make and model you are trying to connect to? Can you connect to any other devices?
I look forward to hearing from you.