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Aug 5, 2020

Bose 500 Home Speaker & google voice assistant

Hello,  i just purchased the Bose Speaker 500.  I am located in Australia.  I had it setup with Google Vocie assistant and it was working fine where i would issue commands such as play Australia top 50 hits.  All working for about 2 days and no longer the case.  Google voice assistance acknowledges it will play the whatever music i want, but no music plays??  I have Spotify and Tunein connected.  Only for music the speaker does not play.  If i ask for the weather, date, time, google voice assistant responds with an answer.  Google does respond that it will play, eg, Aust top 40 hits, but no music comes on.  I have to use the app on my phone to select a station to play the music.  Can you help here please?

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Re: Bose 500 Home Speaker & google voice assistant

Hi LENCW,

 

Welcome to the community, sorry that your Google Assistant does not appear to be playing any music suddenly. 

 

Glad to hear that other commands do appear to be working, so lets take a look into the music service connections within your applications. 

 

So I can provide you with the most accurate information, are you referencing the Home Speaker 500 or the Soundbar 500?

 

When you ask Google to play audio, does this error occur when trying to stream through Spotify as well as TuneIn? I would like to just see if this is isolated to a single music service. 

 

I look forward to hearing from you.

 

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