Bose 500 Speaker will not turn off with Google app

[mtmscroggins]

I'm using 

Play country music on Pandora

Play country music on iHeartradio

Play music

Play music on Pandora

Play music on iHeartradio

These have worked when we first set up the device and now they don't.

[Jessie_O]

Thanks for coming back to us! 

I would recommend removing your Google assistant and re-adding it. You can do this in the setting menu in the Bose app under 'Virtual Assistants'. 

Let me know how it goes! 

[mtmscroggins]

I've done that multiple times.  I've switched to Alexa and back.  I've uninstalled and reinstalled apps.  It's very sad that a $400 product doesn't work the way it's supposed to.

[Jessie_O]

Thanks for coming back to us, @mtmscroggins. 

I'm sorry to hear that the suggested troubleshooting has been unsuccessful for you!

At this point, I would recommend getting in contact with our technical support team for some more in-depth troubleshooting. You can do this by clicking the LINK HERE, selecting your country and scrolling down to 'Contact Us'. One of the team will be more than happy to help!

If there is anything else we can do, please reach out!

[COed]

Bose home speaker 500, responds to google assistant commands but will not turn on or off unit.

I've done a factory reset and re initiated the google assistant setup, still unable to turn unit on or off.

Unit responds to other google assistant commands (weather, traffic, Good morning, I'm home).

Any ideas what I should do next.