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May 26, 2020

Bose Portable Home Speaker periodically drops Bluetooth audio

Great sounding speaker (of course). I use the speaker with my Microsoft Surface, on which I have updated all of the drivers. At random times, usually within every 5 minutes (sometimes 1 minute at a time), the audio cuts out for one or two seconds, then resumes.  

 

The speaker is new, and I keep it within range of the laptop. 

 

I have not noticed this behavior when playing music from my iPhone.  Have there been issues with the Surface, or its drivers?  I also have 3 other Bose products and another third party audio product paired to the Surface. Might that cause the cut outs?

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Moderator

Re: Bose Portable Home Speaker periodically drops Bluetooth audio

Hello bbthomask, 

 

Thank you for posting and welcome to the Bose Community! Sorry to read that you are having some audio drop-outs with your speaker. 

 

I think the reason of this may be due to you being connected to may different Bluetooth devices at once as this can cause the audio to drop. I would recommend disconnecting the devices you are not using to see if this improves your connectivity. 

 

If it does not, then I think we should perform a reset on the speaker and attempt the connection again. To perform the reset simply follow these steps below: 

  • Press and hold the Play/Pause button for ten seconds. The light ring will display pulsing white light on top and bottom as the speaker reboots and connects to a Wi-Fi network

We look forward to hearing back from you with the result of these steps. 

 

 

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