Oct 15, 2019
i have searched the forum and seen similar posts but not an identical one.
I live overseas and away from my family. Have used Bose products for years, including some fairly extreme environments. Love them.
I have a Revolve Soundlink Bluetooth speaker. Depend on it.
When i charge it the orange light light glows on and off but even after many hours it won’t switch on.
I am currently in Cairo. I do not know if there are any Bose dealers here.
I have tried pressing various buttons for 10 seconds etc but no joy.
I wonder whether the charging connection is damaged. I am using the same charger and wire as always.
Thank you for any suggestions.
Thanks for posting and welcome to the Community!
That's very strange indeed that you are not able to get the Revolve to hold a charge, this not expected behavior at all. I would be more than happy to try to get this resolved for you today, since there the LED's are still showing there are still some troubleshooting steps that we can go through to try to get this resolved. Firstly, we need to look into the possibility of the cable being the issue as if there is an issue it can give enough power to show the charging LED but not actually charge the product. You can use any micro B cable to charge the speaker if you have one.
To reset your product:
To install a Bose system update, follow these steps (Note: A USB-A to USB-micro B cable is required for this update):
I hope this helps, please let me know how you get on!
Zoe C - Community Support