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jjong
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Oct 1, 2019

Bose® SoundLink® Bluetooth Mobile Speaker II firmware update

Hi Everyone,

 

I inherited a really old Bose® SoundLink® Bluetooth Mobile Speaker II (https://www.amazon.com/SoundLink-Bluetooth-Mobile-Speaker-Discontinued/dp/B0090Z3QG6/ref=sr_1_8?keyw...) and the item is having blinking red-light due to the power related matters.

 

I know what I need to do, and what is wrong with it. A possibly faulty firmware requires the battery to be reset and reconfigured. I also have purchased a separate battery and the system doesn't seem to be able to restart its charging process.

 

https://www.ifixit.com/Answers/View/406271/power+indicator+blinking+red

has a community of users who reported that I need to either downgrade or upgrade the firmware on the Soundlink device, but I am unable to use the latest version of the device to update the settings.

 

The new software is currently unable to detect the speaker at all as the speaker is no longer supported by Bose. (https://btu.bose.com/?p=-1#section=connect)

 

I am wondering if anyone has the old firmware update tool. I tried the really old Bluetooth Wireless Speaker updater software but that is even older than then one I own, therefore, I can't use that old software to update the firmware on the device as well.

 

I am essentially stuck in limbo now. Not sure what I should/could do on my Soundlink.

Its still working, just that it doesn't seem to want to charge the batteries that I have.

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ericg0301
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Sep 1, 2019

Re: Bose® SoundLink® Bluetooth Mobile Speaker II firmware update

i have the same problem .you only can install version 1.1.4 but it would not work ...there is no old version anymore .i think they have removed it already .Bad Service and Bad Product . would not buy it again ...

Moderator

Re: Bose® SoundLink® Bluetooth Mobile Speaker II firmware update

Hello Everyone, 

 

Thanks for reaching out and welcome to the Bose Community! 

 

I am so sorry you are having this issue. As you have tried all troubleshooting steps, the best option here would be to reach out to your local customer support center and explore the service options for your speaker. You can do this by clicking this link here, selecting your region, scrolling to the bottom of the page, and selecting contact us. If you are in the US or UK you can also reach out via Facebook or Twitter and one of our team can help you there. 

 

Kind Regards, 

Vicky W - Community Support