So I started having problems when Bluetooth didn't work. I solved that problem by holding down the mute button on the top of the speaker for 10 seconds. It worked fine for a couple days and then stopped working again. Now the battery light switches back and forth between green and orange even though the speaker is plugged in. Does it need a new battery? If so, is that something I can replace myself?
[Edited by Moderator]
Welcome to the Bose Community!
Sorry to hear you're experiencing some battery issues with your SoundLink Bluetooth Mobile speaker.
As you have confirmed, the reset resolved your previous issue with the Bluetooth. Has the reset not been able to resolve this current issue?
No, the reset does not work. The power button will no longer turn on the speaker and now the battery light is always orange even though it's plugged in.
Thanks for coming back to us!
I'm sorry to hear that the troubleshooting hasn't resolved your issue.
Have you tried to update the firmware? You can do this by clicking the LINK HERE on a laptop or PC and following the on-screen instructions.
Let me know!