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Apr 27, 2020

Bose colour II soundlink connection with Mac book pro Catalina OS keeps dropping

My Bose Color II Soundlink Bluetooth speaker which was working very well with my Mac Book Pro has suddenly stopped working while I was using that on a Skype call. 
Connection with Mac Book Pro keeps dropping. 
I have tried everything I can to resolve.

- checked speakers firmware that’s up to date 

- reset the speakers and tried connecting again but no luck 

- restored factory settings but still the same issue 

I don’t know what else to do. 

9 REPLIES 9
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Re: Bose colour II soundlink connection with Mac book pro Catalina OS keeps dropping

Hello, 

 

Thanks for posting. 

 

I'm sorry to hear you are having issues with your speaker. 

 

I would recommend resetting the MacBook Pro's Bluetooth module. To do this: 

 

  • From your keyboard press (Shift + Option/alt keys and click on the Bluetooth icon at top Mac’s menu bar) 
  • On the Bluetooth menu, you'll see 'Debug' hover over that.
  • Click 'Reset the Bluetooth module'
     

I hope this helps. Be sure to let me know how you get on. 

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Sep 24, 2020

Soundlink color II won't stay connected to Mac

Hello,

I am using a Soundlink Color II and it when I try connecting to a Mac, it will stay connected for about 5 seconds and then disconnect. This problem only occurs on Macs (not a pixel 2 or iPhone) and I have tried multiple different machines. Here are some things that I tried that I found on forums that did not work:

  • updating firmware
  • updating laptop
  • reseting bluetooth on laptop
  • reseting speaker (using multi-function button)
  • using a different laptop
  • reseting bluetooth settings etc. on laptop by pressing for 10 seconds and the power button

I would really appreciate help with this. I also cannot send it back for a replacement as I do use it on a daily basis. I also don't know if a new one will have the same problems as this one. 

 

Thanks!

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Sep 24, 2020

Re: Bose colour II soundlink connection with Mac book pro Catalina OS keeps dropping

Hi Jeff, 

I have tried this with no luck 😞

I had the same problem. 

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Oct 1, 2020

Bose Soundlink Color 2 keeps disconnecting from my Macbook Pro

Hi,

 

My Bose Soundlink Color 2 speaker was paired with my Macbook Pro and worked fine for about a month. After that, it started disconnecting. After this problem started, every time I connect it, it does not give the usual prompt of "Connected to Mac book pro..." etc, and just shows status as connected. After about 10 seconds it disconnects. I have gone through the forums and done everything -

 

1. Updated the firmware.

2. Reset the speaker and tried pairing again.

3. My OS version is macOS Catalina 10.15.7

4. It is MacBook Pro 2018 with 2.7 GHz Quad-Core Intel Core i7

 

Any help would be appreciated. 

 

- Kishore

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Oct 1, 2020

Re: Bose Soundlink Color 2 keeps disconnecting from my Macbook Pro

I tried using the reset sequence suggested in this thread. It still did not resolve the issue.

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Re: Bose Soundlink Color 2 keeps disconnecting from my Macbook Pro

Hi Kishore,

 

What I'd recommend trying next is to update the firmware of your speaker to the latest version HERE. Afterward, test the speaker and let me know if things improve.

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Oct 1, 2020

Re: Bose Soundlink Color 2 keeps disconnecting from my Macbook Pro

Hi,

 

I updated to the latest version. It did not solve the problem. I went to the Bose store and replaced the speaker. The new one worked for a few days and then went into the same mode!

 

- Kishore

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Re: Bose Soundlink Color 2 keeps disconnecting from my Macbook Pro

thanks for getting back in touch. 

 

If this is occurring with the replacement speaker it's possible the issue could be related to the computer and not the speaker itself. 

 

Have you tried using the speaker with other devices? If so, does the issue persist? 

 

I'll look forward to your reply. 

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Oct 1, 2020

Re: Bose Soundlink Color 2 keeps disconnecting from my Macbook Pro

The problem seems to be recurrent with all Apple Mac Pros with Catalina. It does not happen with iPhones. I tried 3 laptops of different years, and I had the same issue.

 

- Kishore