Arvindh
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Jun 10, 2019

Bose warranty service (Careless)

I purchased a Bose revolve speaker 2 months ago. The battery was not charging to 100%. It charged only up to 90%. So, I sent the product to Bose for repair. The product came back to me after 2 weeks.


After receiving the product, I checked it. Now the speaker won’t even turn on in battery mode. It is in worse condition than I previously sent. Do Bose even check the product before sending the product back to customer?


When I called customer service, they told me that I must repack everything and send it again for repair. They told me it would take another 2 weeks. My speaker is only two months old but now I am spending about whole month in repair. I am shocked by the Bose warranty repair service.

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Xyz987
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Oct 18, 2017

Re: Bose warranty service (Careless)

They can't repair it unless you send it back.  Sometimes fixing one problem might introduce another problem.

Arvindh
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Re: Bose warranty service (Careless)

They havent even checked the product before sending it back. It feels ridiculous spending 1 month in repair for a 2-month-old product.

Xyz987
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Oct 18, 2017

Re: Bose warranty service (Careless)

Yes, I agree.  I often wonder if these charging issues are real or is it just the indicator that is not working properly?