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Apr 29, 2020

Call it what you want, Crackling/popping/drop outs, I am ready to return my SoundLink Mini II

Audio dropping out, sound crackling/popping. Updated to current drivers. Windows 10. Blame COVID-19.

I am ready to return to Costco and buy Sony.

Is there any hope for my Bose Mini?

Seems like a lot of other users having similar symptoms.

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Re: Call it what you want, Crackling/popping/drop outs, I am ready to return my SoundLink Mini II

Hi,

 

Welcome to the Bose Community!

 

Sorry to hear you're experiencing this issue with your SoundLink Mini. 

 

Does this only happen when connected to your Windows 10 device? Or with all devices?

Have you tried clearing the pairing list? To do this, hold the Bluetooth button until you hear a tone. Then, delete the speaker from the Bluetooth list on any previously connected device.

 

If this does not help, please perform a factory reset. 

  1. Power on your product
  2. Press and hold the Power button for ten seconds until the product powers off.

Should the issue persist, then please contact us to explore your service options. Global Contact Us > Select your country > Scroll to the bottom of the page > Click 'Contact Us'

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