Cannot update firmware on Revolve+

[JensDK]

Bought my second Revolve+ today. Was not able to go into Party mode with my older, 2017 edition of Revolve+. It was suggested to download firmware, and it has now been working on that for several hours. My current firmware version is 1.1.6, and the "Transfer firmware" just keeps going from 0-100% and then just starts over.

No changes in the firmware under the product description.

I was wondering, if it would have to transfer one firmware update at a time before displaying the current version?

Any thoughts? Or is there something wrong?

Thanks.

[Jessie_O · Accepted solution]

Hi JensDK, 

Thank you for your post and welcome to the Community!

 I'm sorry to hear of the issues you are experiencing with the firmware update of your Revolve +. I can imagine how frustrating this must be for you and I'll do all I can to assist you. 

The transfer part of the update is sent individually. 

Updating the Revolve + through the app can take quite a bit of time. I would recommend updating through this LINK HERE for a quicker experience.

If there is anything else we can do for you, please reach out again. 

Kindest, 

Jessie O - Community Support

[JensDK]

Thank you for the pointer.

However, doing so does not really work, as the upgrade will always halt at 8% and then disconnect.

Any other ideas?

[Hector_B]

Hi JensDK, 

Thanks for updating us on this. I am sorry to hear that your issue isn't yet resolved. 

Is this in the App or via the Btu.bose.com updater? 

Kind Regards, 

Hector B 

[JensDK]

Downloaded the updater. That causes the problem.

However, right now giving it a go from another computer.