Shajeer
Participant
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Registered since

Feb 21, 2021

Connecting issues with MacBook Pro M1 chip

 

Bose product name

(Quiet Comfort Earbuds, NC700, Portable Home Speaker, etc.)

Country

 

Firmware Version

(1.0.7, 4.8.1, 1.7.0, etc.)

App Version

(4.1.1, 13.0.2, etc.)

What devices were you using that were affected and what version are they on

(Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

 

Where do you run into the issue?

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

 

1 REPLY 1
Sam_F
Moderator

Re: Connecting issues with MacBook Pro M1 chip

Hey Shajeer,

 

Thank you for taking the time to post and welcome to the Bose Community. I'm sorry to learn you're having difficulty connecting to your Macbook, but I'd be happy to help.

 

Firstly, could you confirm the Bose product that you have? Also, what troubleshooting have you tried so far to fix things?

 

Be sure your Macbook iOS is up-to-date, as well as your product firmware on the Bose BTU site HERE. Let me know more and also if things have shown signs of improving!

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