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Lead Community Manager

Helpful Links and Common Troubleshooting Steps

Hey everyone,

 

Welcome to the Bose Portable Speakers Community! The purpose of this board is for you to discuss any questions and troubleshoot any issues you have with your Bose Portable speakers with other members of the community. This post will provide you with some helpful links and information on common questions you may have that might be helpful to look at before you post.

 

Thanks for participating in our community!

 

Support Pages

 

Below are the links to the support pages for your SoundLink Products. In them you will find Troubleshooting steps, Guides and How To’s, Manuals, and more:

 

   Soundlink Mini

   SoundLink Mini II 
   SoundLink Color

   SoundLink Color II 

   SoundLink Revolve 
   SoundLink Revolve+ 

   SoundLink Micro 

 

   All Portable

   Support Home page

 

Another helpful resource is our Bose Product Support YouTube channel. The Portable Speakers playlist has a lot of helpful videos on how to setup your  Bose portable speaker, how to access and use certain features, and even troubleshoot issues.

 

Common Issues

 

In addition, here are some troubleshooting steps and shortcuts to some of the most helpful articles:

 

SoundLink Mini II/ SoundLink Color II/ SoundLink Color

Speaker will not turn on when using battery

 

To resolve this issue, please try the following:

  • If the speaker has not been connected to power and has not been used for 24 days, it enters protection mode to preserve the life of the battery. Connect the speaker to power to exit battery protection mode. New products are often in this mode since they typically stay in a box for more than 24 days
  • Install any available product updates. Visit btu.Bose.com and follow the instructions to ensure your product has the latest features and enhancements
  • The battery may not be sufficiently charged. The battery must have some charge in order for it to power up the speaker. For best results, use a USB charging source that can provide 1.6 amperes of current. At a minimum, the USB charging source must be able to provide 1 ampere of current
  • Put the speaker into Ship mode, then allow it to charge for one hour. Entering Ship mode reboots the product but does not erase settings, like language selection or Bluetooth® device memory.
    • Put the speaker into Ship mode. 
      • Connect the speaker to a power outlet
      • Press and hold the Multi-function button for 10 seconds
      • While continuing to hold the Multi-function button, unplug the speaker from power
      • Release the Multi-function button.
    • Connect the speaker to power to exit Ship mode.
    • Let the speaker charge for at least one hour.
    • If the issue is resolved, check for and install any available product updates using a computer by going to btu.bose.com. 

For the Soundlink Mini II you can also watch this video:

 

 

SoundLink Mini II/Soundlink Color II

Speaker will not turn on when connected to AC power

 

Please try the following to resolve your issue:

  • Make sure your system is connected to a working AC (mains) outlet. When connected to power, your product plays a tone. If you plug in but don't hear a tone, try plugging in another device (i.e. a lamp) to the same power outlet to confirm the outlet works.
  • Make sure you are using the Bose power supply that shipped with your speaker. While the speaker can be physically connected to other USB power chargers, the Bose power supply is recommended for best results
  • Make sure both ends of the power supply cable are firmly connected.
  • Put the speaker into Ship mode, then allow it to charge for one hour. Entering Ship mode reboots the product but does not erase settings, like language selection or Bluetooth® device memory.
    • Put the speaker into Ship mode. 
      • Connect the speaker to a power outlet
      • Press and hold the Multi-function button for 10 seconds
      • While continuing to hold the Multi-function button, unplug the speaker from power
      • Release the Multi-function button.
    • Connect the speaker to power to exit Ship mode.
    • Let the speaker charge for at least one hour.
    • If the issue is resolved, check for and install any available product updates using a computer by going to btu.bose.com.

 

SoundLink Revolve

Speaker will not turn on when using battery

 

Connect the speaker with its charging cable to a USB charger or a powered computer USB port. You may need to do this for the following reasons:

  • The battery may not be sufficiently charged. The battery must have sufficient charge to power up the speaker
  • The speaker has been disconnected from power and unused for 14 days. When this happens, it goes into battery protection mode. Brand new speakers are typically in this mode when they're first removed from the box
  • The speaker is unplugged and unused for more than three days with a remaining charge of less than 10%. When this happens, it also goes into battery protection mode

 

Sound link Mini

Speaker will not turn on when using battery

 

To resolve this issue, please try the following:

  • Connect the system to AC power. If the system is disconnected from AC power and unused for 14 days or more, the system enters a protection mode to preserve battery power. This is typically the case with brand new systems just being removed from the box. It is then necessary to connect the unit to AC power to reactivate the system
  • The battery may not be sufficiently charged. The battery must have some charge in order for it to power up the system

 

SoundLink Color II

Cannot pair speaker with Bluetooth® device

 

https://www.bose.com/en_us/support/article/cannot-pair-speaker-with-bluetooth-device.html

 

SoundLink Micro

Bluetooth® device will not connect to the speaker

 

https://www.bose.com/en_us/support/article/paired-bluetooth-device-will-not-connect-minnow.html

   

Hopefully these pages and articles can help get you on your way. If you still don’t see an answer to your question don’t hesitate to post to the community!

 

Anything you think is missing from this post? Have feedback on how it can be improved? We'd love to hear from you! Please post in this thread here on our Forum Feedback board and let us know what you think.

 

Thanks!

Wayne M

Feel more. Do more. Be more.
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