Thanks for reaching out via the Bose Community. Welcome to the site.
I am very sorry to hear you are having issues with your product.
I'd be happy to assist you further. To help me do so, please confirm the product model, and the troubleshooting you have attempted prior to reaching out.
Jeff G - Community Support
Thank you for confirming this information.
We do not have a Bose Element product available. However from your description of a small square this would make me presume you have the SoundLink Micro Speaker. You can view an image of the Micro here.
Can you please confirm whether or not this is your product. If not please observe this link to view our products to help you identify this.
We would love to get this resolved for you, I look forward to hearing from you.