Someone please help me out. My Bose Soundlink color II out of the blue has stopped playing any sound. It is able to connect to my phone but it it unable to play any sound from the phone. I know it connects because the voice prompt works just fine and informs me when the phone is connected. I have tried rebooting the phone, I’ve used a different phone, I’ve restored factory setting by pressing the power button until the blue light blinks. I’ve also done a reset of the connected bluetooth devices by pressing the bluetooth button until the voice prompt says all bluetooth devices have been deleted. I have tried updating the firmware using the Bose website but every I launch the app, the feedback I get is “That didn’t work. Refresh your browser or relaunch he Bose Updater, then try again.” I’ve tried over and over again with the same feedback.
I would really appreciate some support to get my device working again!