Kidrome
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Sep 30, 2019

Notifications

I’ve had this speaker for a few months now and it works. Although when I updated to iOS 13 / 13.1, I haven’t been able to hear my notifications through the speaker. 

8 REPLIES 8
Zoe_C
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Mar 26, 2019

Re: Notifications

Hello Kidrome,

 

Thanks for posting and welcome to the community! I am sorry to hear that you are having difficulty with your SoundLink Micro, I am more than happy to help you out with this today. There are a few troubleshooting steps that you can do to try to help with this, like a product reset and pushing a manual update. 

 

To restore the factory default settings (Note: This reset erases all settings and returns your product to its default out-of-box state):

  1. Power on your product
  2. Press and hold the Power button for 10 seconds until the Bluetooth® light glows blue and you hear a voice prompt to select a language.

To install a Bose system update, follow these steps (Note: A USB-A to USB-micro B cable is required for this update):

  1. Be sure the computer has internet connectivity, and that you're running a compatible operating system and web browser.
  2. Navigate to the Bose Bluetooth Device Updater page at btu.bose.com and select your product
  3. Click "Accept and Continue" to accept the terms of the Bose Updater
  4. Click "Download" to download the updater
  5. Once downloaded, open the file to install the updater, then connect the headphones to your computer via USB
  6. If an update is available, click "Apply Changes" to download the latest software. You can also click "Learn More" to find out about what improvements the update contains
  7. Once the system has been successfully updated, disconnect the headphones from the computer

I hope this helps, please let me know how you get on!
 

Kindest regards,

Zoe C - Community Support 

Kidrome
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Sep 30, 2019

Re: Notifications

It did not work, to let the notifications play their chimes. I notified that when I’m in the phone, I can then hear everything, from the sound of my phone closing to the clicks of my typing on the keyboard. It does seems that it last worked on iOS 12.4.2. 

is it possible to know if you guys will be patching or coming out with an update for iOS 13.1 and so on? Idk if my issue is isolated but it’s been several days / weeks like this.

Vicky_W
Moderator

Re: Notifications

Hello Kidrome, 

 

Thanks for updating us. 

 

I am sorry that the steps did not work for you. 

 

I am unable to advise when a firmware update is coming, but I can assure you that I will flag this as an issue with the development team. To do this, I will need some information from yourself, I will send you a private message to gain this information. 

 

Kind Regards, 

Vicky W 

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sarahclair
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Mar 28, 2020

Re: Notifications

I have the same issue with my soundlink mini. did you find a solution?

berges1@gmail.com
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Apr 6, 2020

Re: Notifications

Hi,

 

I have the same issue with a Bose Revolver speaker, I can't hear any of the notifications and it makes me miss calls, emails and messages.

 

Has anyone been able to find a solution for this?

 

Thanks,

 

Nicolas 

Jeff_G
Moderator

Re: Notifications

Hello,

 

iOS 13 removed notifications from Bluetooth speakers to prevent unwanted interruptions from playback of audio. The notifications now play from the source device instead. 

 

Thanks. 

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Andret23
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May 4, 2020

Re: Notifications

Factory reset fixed the issue for me. No more missed text/emails. Thank you!!!

kmadrid67
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Feb 21, 2021

Re: Notifications

This issue isnt resolved and you're a bot. Please be helpful and let us know if there is an effective way to enable text message chimes/notification etc through the device because working as a biek messenger this is a great speaker but notifications are key when on the move in new york city. let alone other cities.