Only 90% Charge attainable on new Soundlink Micro

Highlighted
Silent Starter

Only 90% Charge attainable on new Soundlink Micro

I cannot get a full charge to 100% on the new Soundlink Micro I purchased. Max charge is only 90%. Can this issue be remidied?

I have tried the following:

  • Used included USB cable to connect directly to electric wall outlet
  • Used included USB cable to charge from my desk top and laptop computers
  • Held the power button down for 10 seconds plus before charging
  • Used different USB cable to connect direct to power source.

So far, nothing has worked. The 5 lights are fully illuminated (solid) at end of charging effort. But device indicates only 90% charging level has been acheived. 

 

Any thoughts on how to overcome this issue?

Thank you!

3 REPLIES
Moderator

Re: Only 90% Charge attainable on new Soundlink Micro

Hi KingBedB,

 

Thanks for posting. I am sorry to hear about. It looks like you have already done a lot of troubleshooting, thanks for that. The first thing i would recommend is to try updating your speaker to the latest software by going to btu.bose.com on your computer and following the instructions.

 

Please come back and let us know.

 

Regards,

 

Tony G

Silent Starter

Re: Only 90% Charge attainable on new Soundlink Micro

Thank you for your response. I had already updated the software when I first recieved my soundlink micro.

 

I used a different charging cable that did not come with the unit. I also plugged it directly into a power outlet. That seemed to work. Device now chareges fully.

 

I think this matter is resolved.

 

Regards

KingBedB

Moderator

Re: Only 90% Charge attainable on new Soundlink Micro

Hello KingBedB,

 

Thanks very much for updating us. Plugging directly into a power outlet using a 5V 1A charger is preferable. I am glad that your Micro is working!

 

Best Regards,

 

Greg - Community Support