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Oct 8, 2020

Portable Smart Speaker - Alexa not available

Hi, I have initially setup my portable home speaker in Argentina and Alexa was not available there.

I have now came back to US but still Alexa seems to be not available,

Can you help me check my account's regional settings to reflect US coverage?

 

Thanks

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Re: Portable Smart Speaker - Alexa not available

Hi patocassain, 

 

Thanks for reaching out.

 

Is your Alexa account set up as Argentina coverage? Does your Alexa account email address match the email address on your Bose Music app?

 

Do let us know!

 

 

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Re: Portable Smart Speaker - Alexa not available

Hi, my Alexa Account is/was setup in US ad my Bose's account email matches with Amazon's.

What else should I do get Alexa activated?

 

Thanks 

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Re: Portable Smart Speaker - Alexa not available

Thanks for updating us on this Patocassain. 

 

Can you please let us know if you purchased the speaker from the USA or Argentina? I'd also like to know if you have attempted to set this up via a different Bose/Amazon account? 

 

We look forward to hearing back from you with further information. 

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Re: Portable Smart Speaker - Alexa not available

I bought it in USA.

Have only tried with my own amazon/bose account.

 

What should I do next?

 

Best,

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Re: Portable Smart Speaker - Alexa not available

Hi all, any clue on how to solve this?

Please advise

Best,