Problem in connecting to bose revolve

[toyouvijaya]

Hello!

Since the past few days, the connection between Bose revolve, and my MacBook Air is getting disrupted. The link is lost a few seconds after the device is connected.

The speaker used to work very well with both my phone and mac, but now I am unable to connect with my mac. On the contrary, I can connect this speaker to my mobile, Oneplus 6T without any problems.

I tried clearing Bluetooth device list, reset the Bluetooth module on my mac, but nothing useful. 

Kindly help!!

[Tegan_M · Accepted solution]

Hello, 

Thanks for reaching out with your query. I'll happily assist you with this. We appreciate you taking the time to already try some great troubleshooting. 

Lets perform a reset of your revolve.This reset erases all settings and returns your product to its default out-of-box state.

• Power on your product
• Press and hold the Power button for about 10 seconds until the Bluetooth® light blinks blue and a voice prompt instructs you to select a language.

Following this, I would also reboot your computer. 

Do let us know how you get on.

[toyouvijaya]

Hello,

This master reset worked, finally!!

Thank you!