gillanet
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May 8, 2018

Revolve won't turn on

My Bose Revolve won't turn on. When I plug it in the battery light turns solid green, but none of the buttons function. If I unplug the speaker the light goes away and none of the buttons work. Suggestions?

 

Thanks

Paul

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gillanet
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May 8, 2018

Re: Revolve won't turn on

Author Accepted Answer selected by gillanet

Following that link, I eventually found this solution which did work:

 

If your speaker will not turn on when connected to AC power, try the following:

Make sure your speaker is connected to a working power outlet

Make sure both ends of the charging cable are firmly connected

Try another USB charging cable

Try another USB wall charger or powered computer USB port

If you are using a surge protector or multi-outlet converter, try plugging directly into the wall outlet

Put the product into Ship Mode to reset it (your settings and stored devices will not be erased):

Connect the speaker's power cord

Press and hold the Multi-function button for 10 seconds

While continuing to hold the Multi-function button, unplug the speaker from power

Release the Multi-function button

Reconnect the power cord and test the speaker

 

Thanks

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Tony_G
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Dec 15, 2016

Re: Revolve won't turn on

Hi gillanet,

 

 

Thanks for posting. I am sorry to hear about your speaker. Could I ask, have you tried restoring your speaker to factory defaults?

 

 To reset to the factory default settings:
 

Note: A reset clears the paired Bluetooth device memory and the language settings from the speaker, returning it to its original factory settings. 

 

  • Turn the speaker on
  • Press and hold the Power button for 10 seconds
  • Once complete, the Bluetooth indicator flashes blue and a voice prompt prompts to select a language

Please come back and update us.

 

Regards,

 

Tony - Community Support

 

gillanet
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May 8, 2018

Re: Revolve won't turn on

Hi Tony,

 

Thanks for the reply. I am unable to perform a factory reset because I am unable to turn on the speaker.

Tony_G
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Dec 15, 2016

Re: Revolve won't turn on

Hi gillanet,

 

Thanks for responding. If you are unable to get the speaker to factory reset I would definitely contact your local Bose support for assistance. Here is a link you can use. Click on  your country, scroll down to "Contact Us"

 

Regards,

 

Tony

gillanet
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May 8, 2018

Re: Revolve won't turn on

Author Accepted Answer selected by gillanet

Following that link, I eventually found this solution which did work:

 

If your speaker will not turn on when connected to AC power, try the following:

Make sure your speaker is connected to a working power outlet

Make sure both ends of the charging cable are firmly connected

Try another USB charging cable

Try another USB wall charger or powered computer USB port

If you are using a surge protector or multi-outlet converter, try plugging directly into the wall outlet

Put the product into Ship Mode to reset it (your settings and stored devices will not be erased):

Connect the speaker's power cord

Press and hold the Multi-function button for 10 seconds

While continuing to hold the Multi-function button, unplug the speaker from power

Release the Multi-function button

Reconnect the power cord and test the speaker

 

Thanks

View solution in original post

Robjj68
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Apr 17, 2020

Re: Revolve won't turn on

I’ve gone to use my Revolve for the first time in a couple of months and it won’t switch on or charge. Any ideas?

joelirwin
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Jun 15, 2018

Re: Revolve won't turn on

@gillanet 

I have been posting that solution here for weeks including once today already.  It worked for both my Revolves a couple of months ago after they were replaced twice - and one of the NEW units still wouldn't charge.

I really don't understand why the moderators don't suggest this specifically before referring on to regional support.  I still believe this charging issue is firmware related, by the way.

dreamcircuitspro
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Sep 21, 2020

Re: Revolve won't turn on

It doesn't work, I know you have software to reset this FnCk!ng expensive useless BOSE SoundLink Revolve.