My SoundLink Micro works fine with my iPhone and it used to work fine on my MacBook Pro (MBP). Suddenly the audio quality when connected to the MBP is quiet and tinny. I turned off the bluetooth on my MBP and reconnected it to my iPhone and the sound quality was restored. I then connected it back to the MBP and the issue came back. seems like an issue with the laptop but im not sure what more I can do other than forgetting the device and reconnet it (which I have already done). Anyone experience a similar issue?
Solved! Solution.
OK! FINALLY, I'VE COME TO A FIX!
It may be dumb for you or someone out there so I'll share the solution:
Go to Preferences > Sound > Input and select whatever other input you have available different than your Bose device. That was it! Attached image 🙂
Hi JV_,
Thank you for your post and welcome to the Community!
I'm sorry to hear that you are experiencing poor quality audio from your MacBook Pro. I can imagine how frustrating this must be for you and I will do all I can to assist you!
I think you could be correct, as your audio quality is restored when you connect to your phone, I do not believe there is an issue with your SoundLink Micro. I suspect there is a setting somewhere on your MDP that is causing this issue.
What source do you predominantly listen too? Are you streaming your music or is it stored?
I look forward to hearing from you!
Kindest,
Jessie O - Community Support
I am having exactly the same issue. My Bose sounds perfect with my Mac mini, with my iPhone and my wife's, and with my iPad. But, when I connect it with my Macbook Pro it sounds pretty poor, like if it was submerged underwater. I normally use the internal speakers. This issue persists with streaming and local files. Any ideas on how to fix it?
Hello laresbernardo,
Thanks for getting back in touch, I am sorry to hear you are still having trouble. I would be more than happy to help you with this, I would recommend firstly resetting your speaker and clearing the pairing list of the speaker as well as the MacBook.
To restore the factory default settings (Note: This reset erases all settings and returns your product to its default out-of-box state):
To clear the product memory of connected Bluetooth® devices:
It would also be good for you to test with another speaker if you have one available to see if the same issue occurs?
I look forward to hearing from you!
Kindest regards,
Zoe C
Hi Zoe.
I did both, as suggested: resetting my Bose speaker and my MacBook's Bluetooth devices. I also turned off all Bluetooths on each of my other devices so there would be no conflicts with the connection. Nothing yet! Still same terrible low sound 😞
I do not have another similar speaker so I can't test the Bluetooth connection. However, my Bluetooth earphones sound perfect!
Any further ideas?
Hello,
Okay, let's try updating the speaker, please follow the steps below:
To install a Bose system update, follow these steps (Note: A USB-A to USB-micro B cable is required for this update):
Please let me know how you get on!
Kindest regards,
Zoe C
Nothing.
I updated the speaker to the latest version as you suggested (see attachment).
I deleted my Bluetooth caché devices and reset the speaker as new.
The sound issue hasn't been solved!
Is there something else I can try?
Bose Speaker updated
OK! FINALLY, I'VE COME TO A FIX!
It may be dumb for you or someone out there so I'll share the solution:
Go to Preferences > Sound > Input and select whatever other input you have available different than your Bose device. That was it! Attached image 🙂
Hello laresbernardo,
Thanks for updating, have you tried the speaker connected to your phone? How does that sound? Also, I am interested to know if you have always had the audio difference on the MacBook or has it suddenly deteriorated?
I look forward to hearing from you!
Kindest regards,
Zoe C