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Oct 29, 2019

SoundLink Micro wont power on

I got a soundlink micro as a gift and it wont power on. It is full power but no power no lights. The connect app shows it in range but wont connect bluetooth

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Moderator

Re: SoundLink Micro wont power on

Hi MuhammadMyy, 

 

Thank you for your post and welcome to the Bose Community!

 

I'm sorry to hear of the issues you are experiencing with your SoundLink Micro and I'll do all I can to assist you! 

 

Can you tell me if you get any lights on the speaker if you plug it in to charge? 

 

I look forward to hearing from you! 

 

Kindest,

 

Jessie O - Community Support

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Dec 15, 2019

Re: SoundLink Micro wont power on

I am also experiencing this. When I plug it in the lights come on but then turn off 

Moderator

Re: SoundLink Micro wont power on

Hello Angmarie, 

 

Thanks for joining the discussion. Welcome to the Community. 

 

I'm sorry to hear you are also having issues with your SoundLink Micro speaker. 

 

To troubleshoot this issue, you can attempt a firmware update via a computer. Visit http://btu.bose.com then follow the on-screen instructions. The USB charging cable can be used to connect the Bose device to the computer.

 

If the issue persists, please try swapping out the USB cable for another, and also try using a different charger. Smartphone chargers are perfect, but computer USB ports tend to be somewhat underpowered. 

 

I hope this helps. Please feel to get back in touch if you need further assistance.

 

Kind regards,

 

Jeff G

 

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Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
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