Apr 22, 2017
Hi, wonder if anyone can help. We have a mini soundlink 2 that won't charge. When plugged in (either to the wall direct or on its dock) the battery light flashes red, showing there's no power. Tried plugging in to a computer and same thing. And device does not register on computer. When unplugged nothing lights up at all. I tried the middle button and holding that for 15 seconds makes battery light flash and go yellow. But then (whether I unplug it or not) the battery light goes back to flashing red. Any ideas???
We appreciate everyone taking the time to write in and we’re sorry to hear about the power-related issues you’re having with your SoundLink Mini II system. There are a few troubleshooting steps we can go through here that can help to resolve your issue; let’s first identify the version of the SoundLink Mini you have as the steps will differ.
The easiest way to determine if you have the SoundLink Mini Series I or II would be to count the number of buttons on top. The SoundLink Mini I has six buttons and the SoundLink Mini II has five buttons.
If you have the SoundLink Mini I system, please see our thread here which will provide further details.
If you have the SoundLink Mini II system, please continue reading for troubleshooting suggestions.
Try placing your speaker into ship mode to see if that helps. To enable ship mode:
Please also visit our Bose Updater site (btu.bose.com) to attempt an update to the system. The site will provide further instruction on the update process.
These troubleshooting suggestions can also be found here on our YouTube channel.
If the issue persists, it seems we’re unable to correct this with troubleshooting and the system would be in need of service. We suggest reaching out to our technical support team in your region who can help to get you back up and running. Contact details can be found here by selecting your region from the list.
Thank you again,
Mohsin - Community Support
Apr 22, 2016
May 1, 2016
Hi Symphony Sid,
The flashing red LED definitely indicates a power issue on the system. In some cases this is resolved by updating the software on the system (the latest version did fix a few charging related bugs.) To perform this update, start at http://updates.bose.com
If the issue persists even after that update process is complete, then you would need to contact Bose support locally to arrange service for your SoundLink speaker. In the USA you can call 800-379-2073 - Hours are M-F 9am to 8pm EST; Saturday 9am-6pm; In other regions you can find contact details by visiting http://global.bose.com and selecting your country from the drop-down menu.
Jun 2, 2016
If, like the original poster, your product is a SoundLink Mini series II it would be a good idea to update the software to the latest version. You can start here to perform that update: (https://worldwide.bose.com/downloads/en/web/product_selection/page.html)
If the update does not resolve the issue, you would need to contact local service using the links Brent left in his post above.
Oct 11, 2016
Oct 13, 2016