Soundlink mini 2 - flashing red light

[consoni]

Tony_G,

There's no Brazilian version for support page - the links showed there are the same that are used to Argentina:

https://www.boselatam.com/es_ar/index.html

https://www.boselatam.com/en_ar/index.html

And I tried to locate a service center address in both links, browsing a lot, but I wasn't able to find it 😞

Anyway, thanks for your support!

Anhnguyen0905,

If you find a way to reset the firmware via USB, please let me know 🙂

[Tony_G]

Consoni,

HERE is a link of support numbers in Latin America. Brazil is listed on the right hand side. @Anhnguyen0905 we would recommend contacting your local Bose support by going HERE.

Hope this helps.

Tony

[Anhnguyen0905]

Sorry but there's no local support in Viet Nam. Though i can find some retailers 🙂

[Mohsin_S]

@Anhnguyen0905

We have contact info for an Authorized Service Center below:

Warranty:
Ms. Tran Thi Kim Chi - Authorized Service Center (ASC) 
103 Nguyen Binh Khiem Street, Da Kao Ward, District 1, HCMC.Ho Chi Minh City, Vietnam 
Phone: + 84-8-39112198 
Email: customerservice@bose.upsv.vn
Hours of operation: Monday - Friday: 8:30 - 17:30 / Saturday: 8:30 am - 12pm

Hope that helps

Mohsin

[orangegoblin]

I'm also having this issue.

I get a flashing red light when the unit is plugged in to AC power, an no lights at all when it's on battery. Then unit will not turn on at all.

I downloaded the updater. When it asks me to plug my SLM2 into the computer all I get is one flash of orange light, then the red flashing light again. The update does not start.

Please help!!!

Cheers,

Dan

[HoodluM43]

hello tony i am having these same problems and have done all the tricks. i live here in canada and would like to what to do as a next step. i have tryed multipul cords with the speaker to computer and it will not show up on my desk top. it is plugged in the power and yet has a blinking red light. the item was purchased as a guift for this christmas

[Fernando78]

Yesterday I had the same problem. Software issue. Battery goes to sleep mode. Updating via USB on Bose website solves the problem. I checked the battery and it was not showing any voltage but managed to get it working outside the unit with a charger. I disassembled my speaker and updated it without any problems. Having the privilege to see it inside I assure its a marvel. Very very well built.

[jinhongc]

Thank you so much! Upgrading fix the charging issue.

[consoni]

Hey,

There is a way to downgrade software - it's explained in the post: https://community.bose.com/t5/Wireless-Headphones/Audio-Quality-Concerns-Since-Bose-Connect-QC35-1-2...

Basically, when you go through software updater and it says there is no update available, you need to type the following keys: [a], [d], [v], [up arrow], [down arrow].

I've downgraded to an older version but it didn't work. Then I updated it to the latest version but it didn't work either...

I sent it to Bose technical service and to fix it here in Brazil, since it's out of warranty, they'll charge me, at least, 80 USD - I'm not going to pay it 😞

Good luck for you!

[Fernando78]

You need to upgrade the software. Why you would like to downgrade it? I assume that the problem is that the battery charger sends the cells to sleep mode. When I took the battery out showed 0v, I then gave it some voltage and it woke up showing full charge. As soon as I connected it the system out it again to sleep. So I disassembled the whole unit, put a normal battery, upgraded the software, solder the battery again and that was it!