Mar 6, 2016
Hi I'm getting the same problem, aux cable is plugged in, it's sat on the base and saying it's charging, base is plugged into a PC usb outlet. I've tried resetting it, please assist.
Dec 15, 2016
Sorry to hear that. We would suggest contacting your local Bose support HERE. Click on your country, scroll down to "Contact Us"
Let us know how it goes
May 9, 2017
Thank you for reaching out to us about this. We agree with your friend that this is unusual behavior for the speaker and we'd like to help. Trying multiple devices and a music source that doesn't rely on wifi were both great troubleshooting steps. We appreciate you taking those measures prior to contacting us.
Let's start with a reset. With the speaker turned on, press and hold the Power button for ten seconds. The system will turn off once it has been reset. If that doesn't help, the next step would be updating the software, which you can find HERE.
If you continue to experience this issue after that, it would be best to get in touch with your local support. You can find contact information HERE.
Problem was once the Bose device was connecte via BlueTooth the music was cutting in and out like back in olden times when people had loose speaker wires. Tried power button reset. Tried positioning speaker in 1.5m from the computer and get about 50-75% dropout and right on the floor next to the computer where I got 0% dropout. (So if the speaker only works when it's right next to the computer one asks, why not just connect with a wire? ) Anyhew...is this a problem of signal strength? Does the SoundLInk Mini II limit the BlueTooth power to get better battery life and can you change this? Do you test your products? I'm using windows 10, a pretty common platform you might have heard of, so I cannot imagine how this isn't a flawless product.
Followed instructions for Bluetooth Device updater. File BoseUpdaterInstaller_126.96.36.1997.6258.exe downloaded and was run but then nothing happened. Bose SoundLink Mini II is on dock connected to computer with USB cable for the update attempt otherwise connected via bluetooth. I gues my comments will end up on the frustrated pile.
Sep 2, 2017
My Soundlink Mini has been doing the same thing, but when I hold the power button for 10 sec, it never turns off. I updated the software and that didn't help either. What next?
Dec 15, 2016
Hey @Ross, thanks for posting in. Let's trying giving it a reset:
Can you give us an update on how that goes?
Sep 14, 2017
I have the same problem, did the reset, uploaded the Bose adapter, restarted the computer, disconnected everytinh, reconnected everything, still does not work. Still skipping.
What are the next steps?
Mine packed up completely. So i bought something else to replace it. It was a soundlink mini 1 I found out in the end, 2 1/2 years old and **bleep**ed, I would have hoped something from bose would have lasted longer but this seems to be a comon problem that bose are in denial about.
Dec 29, 2016
I found out what actually did the trick, at least in my case. I have an Echo Dot, and when the Dot is connected to the speaker, it causes the sound to go in and out on any other device that I connect to it. The reset only worked because it disconnected from the Echo. If you have an Echo, just say "Alexa, disconnect from bluetooth speaker," and it'll do the trick. It'll automatically reconnect the next time you turn on the Bose.
Sep 25, 2017
I am having a similar problem. I bought my soundlink mini in January. It is now September and I am experiencing lots of skipping. However, I only have this problem when I am playing music from my Macbook Pro, and not my iPhone. I have tried resetting the speaker but it did not help