dulommar627
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Feb 21, 2021

Soundlink Bluetooth Speaker III

When I plug my speaker in, you hear the sound saying it’s plugged in but then nothing happens. No lights come on and there is no output. Can the power cord go bad on these devices?

 

 

1 REPLY 1
Vicky_W
Moderator

Re: Soundlink Bluetooth Speaker III

Hello Dulommar627, 

 

Thanks for posting and welcome to the forums. 

 

I would love to help you get audio from your system again. I have some great steps we can try to get this up and running, check them out below. I would also like to confirm, has anything changed since this has been happening at all? 

 

  1. Check the volume level of the Bose system. Be sure the system volume is not turned down. Using the volume control, gradually increase the volume level.
  2. Turn up the volume of the connected device. Set the device volume to 90–100% to send a strong signal to your product. Then, use your product to adjust the volume level.
  3. Switch sources from Bluetooth to AUX, then back to Bluetooth. Switching to AUX and then back will make the system reconnect to the Bluetooth device.
  4. Reset your product. Much like rebooting a smartphone, your product might need to be reset on occassion to correct minor issues. For more info, see Resetting your product.
  5. Reboot the Bluetooth device. Electronics might need to be reset on occassion to correct minor issues. This is typically done by shutting down the device, then powering it on again.
  6. Reboot the connected device. Electronics might need to be reset from time-to-time—much like rebooting a computer. Power off the device, then power it back on and try again.
  7. Be sure your product is within 33 feet (10 meters) of the Bluetooth device. Bluetooth range is about 33' (10 m). This range can be reduced by obstacles (i.e. walls, doors, pockets, nearby Bluetooth devices, etc.). Try moving the device and product closer together.
  8. Check the status of the battery indicator. If the battery indicator is red and flashing, see Battery status indicator is red and flashing fast.
  9. Try a different app. If the issue only occurs with a particular app, it is likely related to the app or app settings.
  10. Some third-party phone/video call apps are not supported with Bluetooth speakers.
  11. Bluetooth speakers support Hands-Free Profile (HFP) but not Headset Profile (HSP) for Bluetooth profiles. Many apps – including Skype, WhatsApp and Facebook Messenger and others – use the HSP profile. Because of this, calls made using apps without HFP support will not be heard or controlled through the Bluetooth speaker.
  12. Determine if the issue occurs with another Bluetooth device. The source device currently paired to your product may be causing the issue. Try pairing a different Bluetooth source to see if the issue is isolated to that device.
  13. If using an Amazon Echo Dot, clear the Dot memory of other Bluetooth devices. If the Dot disconnects from your product, it and your product both look for previously-connected devices to reconnect. This can result in the two products not finding each other. To prevent this, remove all devices except your Bose product from the paired device memory of the Dot: In the Amazon Alexa app, go to Settings > Alexa device > Bluetooth, then select and Forget other devices. Now, if the Dot disconnects, it will only try to reconnect your Bose product.
  14. Clear your product's memory of previously paired Bluetooth devices, then reconnect. Your product remembers the last several devices it connected to so it can quickly reconnect to them. In case of an issue with the device memory, clear it, then reconnect your device. For more info, see Clearing the paired Bluetooth devices list and Connecting a Bluetooth device.
  15. Try connecting a different audio device. If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.

Let me know how this goes!

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