sglee2120
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Mar 30, 2020

Soundlink Color II cutting out

My Bose Soundlink Color II drops its connection periodically on zoom and sometimes while streaming. I use a PC with Windows 10, so no Bose Connect.   (I wound up with a virus when installing software that CLAIMED it would let me run Bose Connect on Windows, so I will not try again.)

The speaker is very new, so updated/upgraded.  Windows keeps itself updated.

Any ideas?  This is quite annoying, as many of you have commented.

9 REPLIES 9
Tegan_M
Moderator

Re: Soundlink Color II cutting out

Hi Sglee2120,

 

Welcome to the community, sorry to hear that you are having this experience. 

 

We suggest not uploading any unofficial Bose software to avoid any damage to your speaker and your laptop. 

 

Can you confirm for us the software version of your SoundLink Color II? If you connect to the Bose Connect app and visit your product details you will find the firmware version here. 

 

If you are just listening to music with your computer, do you still get these dropouts? Or is it just with Zoom and streaming?

 

I look forward to hearing from you.

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sglee2120
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Re: Soundlink Color II cutting out

I don’t use Bose Connect.  My computers are Windows 10.  I tried the method to install it on W10, which included installing something else first, and wound up with a virus.

 

My speaker was cutting out BEFORE that, though, so it’s not from getting, then cleaning, the virus.

 

How else do I check the firmware version?

This does seem to happen mostly on zoom, but it has happened occasionally when I’ve been streaming a movie.

 

Thanks for any help,

Susan

Keith_L
Community Manager

Re: Soundlink Color II cutting out

Hi Susan,

 

You can also check the firmware version using our Device Updater. If you use this link on a computer, it will take you to a site that will walk you through checking for and installing any available updates for your speaker!

 

When you have noticed the connection drop, is this a temporary interruption to the sound, or does it need reconnecting again after this happens?

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Mtcbriggs78
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Nov 30, 2020

Re: Soundlink Color II cutting

I just updated the soundlink and it is STILL cutting out, it keeps repeating the statement Call has ended followed by a "beep", then it repeats itself.  Not sure what to do from this point, thinking about selling this thing. Don't need it if it can't do zoom.

Bi_Bo
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Nov 30, 2020

Re: Soundlink Color II cutting

I am having the same issue with my SoundLink Color Bluetooth® speaker II. I'm on Win10 and when in Zoom/Teams meeting for more than a specific time (around 30 mins), the speaker turns off automatically itself. The speaker was bought 3 weeks ago.

Charlotte_G
Moderator

Re: Soundlink Color II cutting

@Mtcbriggs78 Thanks for joining the discussion! I am sorry that the issue persists for you even after updating the firmware. Do you have any other devices that you could connect to and try a zoom call with? Preferably a mobile device? This will indicate if the problem is with all VoIP services, or between the speaker and the connection to your current device.

 

@Bi_Bo Sorry to hear this. Does the speaker actually power down or does it just disconnect?

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Bi_Bo
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Nov 30, 2020

Re: Soundlink Color II cutting

It powers down. I need to press the power button to reconnect.

 

I have another post for more detailed information:

https://community.bose.com/t5/Portable/SoundLink-Color-II-powers-off-constantly-in-meeting-mode-Win1...

Jessie_O
Moderator

Re: Soundlink Color II cutting

Thanks for coming back to us! 

 

I would recommend making sure that your auto-off is switched off in the application. This will be located in the settings menu of the Bose Connect application under 'Stand-by Timer'. 

 

Let me know how you get on! 

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Bi_Bo
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Re: Soundlink Color II cutting

Thanks. It seems working fine now after turning off auto-off 🙂