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Derpomagix
Participant
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Registered since

Oct 14, 2020

Soundlink Colour 2 speaker disconnecting randomly

Posting this on behalf of my dad, who has a Soundlink Colour 2.

 

He uses it for meetings with colleagues, as a speaker and a microphone.

 

When he is in a meeting, it will suddenly disconnect. It has a tendency to do it when he has been speaking at length. 🙂

 

Any ideas for resolving this?

1 ACCEPTED SOLUTION

Accepted Solutions
Tegan_M
Moderator

Re: Soundlink Colour 2 speaker disconnecting randomly

Author Accepted Answer selected by Derpomagix

Hi Derpomagix,

 

Thanks for reaching out, we'd love to get this resolved for your dad.

 

What he will want to do is visit the Bose Connect app and lengthen the sleep timer on his speaker. Sometimes when taking conference calls through the speaker this does not recognise the audio signal therefore the sleep timer begins, by disabling this feature your dad should not face any further issues. 

 

Do let us know how he gets on.

 

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!

View solution in original post

2 REPLIES 2
Tegan_M
Moderator

Re: Soundlink Colour 2 speaker disconnecting randomly

Author Accepted Answer selected by Derpomagix

Hi Derpomagix,

 

Thanks for reaching out, we'd love to get this resolved for your dad.

 

What he will want to do is visit the Bose Connect app and lengthen the sleep timer on his speaker. Sometimes when taking conference calls through the speaker this does not recognise the audio signal therefore the sleep timer begins, by disabling this feature your dad should not face any further issues. 

 

Do let us know how he gets on.

 

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!

View solution in original post

Derpomagix
Participant
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Registered since

Oct 14, 2020

Re: Soundlink Colour 2 speaker disconnecting randomly

Thanks Tegan!

 

Looks like that has fixed it. 🙂

 

 - Derpomagix