Thank you for posting and welcome to the community.
Just to double-check, is the speaker we are using the Soundlink Bluetooth Speaker III? If you are unsure you can confirm this by putting your serial number into the Product Identifier
May I ask which software update we are referring to? The reason I ask is if we are using the Soundlink Bluetooth Speaker III, it does not have any updates available for it.
I look forward to hearing from you soon.
Keith L - Community Support
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