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Mar 25, 2020

Soundlink Micro plays music from iPhone, but phone calls and VoiceOver sound routed through iPhone

A Soundlink Micro successfully paired to my consumer's iPhone 11 (iOS 13).  Her music played through it well, but when a call came in, the announcement of the call and the audio of the call itself were routed through the iPhone instead of the speaker.  The consumer is visually impaired and uses VoiceOver, the built in screen reader accessibility feature in iOS.  The sound from VoiceOver also went through the phone.

 

The consumer checked and Call Audio Routing was on Automatic.  She switched it to speaker, but that did not help.

 

I have other consumers using other brands of (and even other models of Bose) Bluetooth speakers using VoiceOver, and the music, calls, and VoiceOver all come through the speaker, so I do not think the VoiceOver is the issue.  Suggestions?

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Re: Soundlink Micro plays music from iPhone, but phone calls and VoiceOver sound routed through i...

Hi Dani K, Thank you for reaching out!

 

Thank you for your post and welcome!

 

This is certainly unusual and not something I have seen before. The SoundLink Mirco does not have the ability to choose which sounds are being played, this will be with the phone. I would recommend clearing the pairing list on the speaker by pressing and holding the Bluetooth button. Once complete, delete the pairing on the iPhone and try connecting again. 

 

Let me know how it goes!

 

 

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Re: Soundlink Micro plays music from iPhone, but phone calls and VoiceOver sound routed through i...

Thanks for the reply.  This is my consumer's equipment, and I am not able to do an in-person visit right now, so I can't test anything.  We did "forget" the device and re-pair that first day.

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Re: Soundlink Micro plays music from iPhone, but phone calls and VoiceOver sound routed through i...

Hi Dani,

 

Thank you for that update!

 

I've had a look into the VoiceOver software and have found that there is a setting that allows it to auto-select which speakers are used for that and calls which is likely what you are looking for.

 

To find this go to: 

  • Launch Settings from your Home screen.
  • Tap General.
  • Tap Accessibility.
  • Tap VoiceOver.
  • Tap Audio.
  • Tap the switch next to Mute Sound EffectsAudio Ducking, or Auto-select Speaker in Call to enable/disable each option.

Let me know if this does the trick for you!

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Re: Soundlink Micro plays music from iPhone, but phone calls and VoiceOver sound routed through i...

Thanks for the research and the suggestion.  We did make sure the audio routing was set correctly and even changed it to what did not seem correct, but it made no difference.  Also, VoiceOver is working as expected when the phone is not connected to the speaker, so I'm stumped as to why it is not coming through the speaker.

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Re: Soundlink Micro plays music from iPhone, but phone calls and VoiceOver sound routed through i...

That definitely is unusual then. I am confused on this as well!

 

I know you mentioned trying other Bluetooth devices with the phone, but would you have another iOS device that you could test to see if the behavior is the same with that? It would be interesting to see if it happens with any iOS device running VoiceOver.

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