My Soundlink Mini II constantly has a problem recharging when not used for more than a week. I have followed the Bose troubleshooting guides and checked for any firmware for updates. All current however won't recharge and keeps saying 'battery low'. Very frustrating. Has anyone experienced the same issue or have any other suggestions. Would really appreciate any help.
Mar 26, 2019
Thanks for getting in touch and welcome to the Community!
I am sorry to hear that you are having trouble with your battery after long periods of non-use. As you have already tried all the troubleshooting on support pages and updated the product, you will need to contact the customer care team as the product may need to be exchanged.
I am sorry I have not been able to assist you further on this occasion, should you need anything else then please get in touch.
Zoe C - Community Support
Thank you for your reply and suggestion. I have since contacted Bose support over the past week and spoken with them 3 tuimes and it appears the ony resolution offered to me is that the Service team will provide me 'another' free repair. I am still waiting for them to contact me to arrange. Not sure that I should continue to have to keep returning for repair. No offer to exchange at this point.
Jan 26, 2018
I have a similar issue. My speaker went into hibernation mode and I could not get it to restart despite all the troubleshooting tips. Tonight I plugged the speaker into my computer at work and at the second reset the speaker woke up and began to charge. I let it charge several hours and then turned it on and paired with my device. When I started it up the speaker said the battery charge was high, but when I started to play music the battery charge immediately dropped to 40%. Is this a sign of a problem or should I let the speaker charge several more hours?
Thanks for messaging the community. I am sorry to hear that you are experiencing some problems with charging SoundLink Mini II Battery.
We're glad to hear that you have been able to power on your SoundLink Mini II. In regards to the lack of battery life your speaker appears to be experiencing, I would not recommend that you continue to keep charging the battery for extended periods of time. The SoundLink Mini II speaker only requires 4 hours of charging from a fully depleted battery life.
What I would recommend is that you perform a reset of your speaker, instruction on how to do this can be found below. Please note: This reset erases all settings and returns your product to its default out-of-box state.
I hope this helps, please let us know how you get on!
Apr 11, 2020
Just happened to me. Did reset while connected to charger. This brought it out of flashing alternate leds. Some where I saw a mention of hibernation mode. Is it possible that this a feature? I.e shut down if not used for lengthy period.
Welcome to the forums. The automatic power-off setting lets your product automatically turn off and enter standby if it is not in use for a period of time. This is useful, for example, to conserve power in case your product is accidentally left powered on. To turn on or off the Auto-off setting, simultaneously press and hold the Bluetooth and Volume + buttons until a tone or voice prompt is heard.
Jul 28, 2020
We have a Bose SoundlinkMini which we keep at our second home. During Lockdown it was obviously not used for a long period. I now find it is not charging from the base and the red battery light is flashing. I have tried your suggestion of holding down the power Button for 10 seconds to reboot it and return it to its factory settings. This has not worked. What am I doing wrong? Is it possible to get a new battery pack?
Thanks for reaching out and attempting some troubleshooting.
If this persists after testing all the troubleshooting within this thread, please reach out to your local Bose product support team.
You can reach out to your local support team via clicking this link and selecting your region, this .... Please scroll to the bottom of the website and there you will find a 'Contact Us' tab, this will provide you with all the relevant contact information for your country. Do note, if you are going through Facebook or Twitter, our agents cannot process any payment transactions for out of warranty service.
Jan 4, 2021
I've had precisely the same issue. I have 2 soundlink mini 2's (bought in Aug/Sept 2018), I haven't used either of them that much but tried to use them recently. One is ok (just needed charging), the other won't charge, the light just blinks red when I try to charge it. I've tried both solutions mentioned in the community forum, ie press the multi-function button for 10 secs, then unplug and release the button (it just reverts to flashing red light when I plug it back in); and pressing the power button for 10 seconds (nothing happens, light just continues to blink red). Once I unplug the speaker, all power is lost. I can appreciate that a device might be designed to go into "hibernation" mode after a period of not being used, but I'm surprised that I find myself potentially having to dump (well, recycle), or fork out for a repair of (which I'm sure doesn't come cheap), a 2 year old Bose product that had not been used that much. Thanks.