Soundlink Mini II: new problems: unable to update, only selection is 'Headset Earphone'

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Silent Starter

Soundlink Mini II: new problems: unable to update, only selection is 'Headset Earphone'

Hi there,

been using the speaker for 3 years with no problem and reasonably

loud. Suddenly, and I am not sure why, windows only gives me 

the option to select "Headset Earphone (Bose Mini II SoundLink...)" 

when before I had the choice of full speaker or whatever it was called.

 

As a result, the volume is quite low now.

 

I tried to update the firmware on btu.bose.com using the cable

however the software/website does not see the speaker.

I have tried this on two computers already.

 

I went into device manager and there are no notifications on the speaker.

I tried to update the driver through device manager

but it says I have the most recent driver installed.

 

I cannot trace what the problem is but it seems to be on

the speaker itself. 

 

When I reboot the speaker and add it again via bluetooth to

my computer I see: 

 

Annotation 2019-09-09 090655.png

 

I tried to connect, it failed. I then removed the device and can

no longer connect to the speaker either via bluetooth or cable.

Please help! Thank you

 

 

 

3 REPLIES 3
Moderator

Re: Soundlink Mini II: new problems: unable to update, only selection is 'Headset Earphone'

Hello adriancox, 

 

Thanks for reaching out via the Bose Community. Welcome to the site. 

 

I am sorry to hear you are having issues using your SoundLink Mini II speaker with your computer. 

 

Can you kindly try the following in an attempt to troubleshoot the problem: 

 

- Unpair all devices from the speaker by powering on, then pressing and holding the Bluetooth button for around 10 seconds or until you hear the speaker make a beep-boop sound. 

- Remove the speaker from the computer's Bluetooth settings.

- Attempt to pair the speaker to a smartphone to confirm functionality works as normal.

- Pair to the computer once again, as you are establishing a new connection, the computer should automatically search for Bluetooth drivers related to the product (drivers are not made by Bose.)

 

I'd love to hear how you get on, so please reply if you have any success at troubleshooting the problem. 

 

Kind regards,

 

Jeff G - Community Support

Silent Starter

Re: Soundlink Mini II: new problems: unable to update, only selection is 'Headset Earphone'

Hi Jeff,

yes I've done that many many times already.

When I reconnect the speaker via bluetooth it

shows "driver error" but it still plays.

 

Interestingly, my phone works fine but both

computers of mine (PC, Windows 10) have

driver issues. I can only select "Bose Headphones"

driver, hence the volume problem. 

 

Again, I have tried to update the speaker via btu.bose.com

but it does not see the device (connected via cable) either.

 

Thank you!

Adrian

Moderator

Re: Soundlink Mini II: new problems: unable to update, only selection is 'Headset Earphone'

Hi Adrian,

 

Thank for getting back to us regarding this. 

 

I would next recommend looking into the driver settings of your computer. I am not an expert on Windows 10 devices, however it would appear you can observe your drivers settings by the following instructions. 

Device Manager > then click on the Bluetooth tab > Then it lists the devices that are installed. 

When you right click on it - you can see properties,  please select this, then there's a tab for Driver

From this you can see if there are any updates available for your driver. 

 

I would recommend in performing an update if there is one available and re-attempting. You can also forget the device and re-add via the Driver settings also, this may be beneficial.

 

Please let us know how you get on.

 

Tegan M